Ombudsman Training
February 22 @ 9:00 am - 2:00 pm
This class is offered to BCAR members only. When a member of the public has a complaint, Ombudsmen are the first contact. Often they just need a sounding board! This course will guide you through the best methods of investigating complains and resolutions before they become formal. Instructor: Stephanie Walker Location: BCAR Education Center
Cost: Free