Online Training
Sentrilock offers several informative, live Lockbox training sessions. 

Topics include:
+ How to use your lockbox
+ How to use the SentriKey Showing Service®
+ Client Communications
+ Property Access

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NEW: On-Demand Training
Sentrilock offers a 30 minute on-demand online course on how to leverage your Sentrilock software.

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Think you've seen everything a lockbox can do? Think again. The SentriGuard lockbox is packed with innovative industry first so you can focus on selling - without the hassles.

+ How to take ownership of a Lockbox

+ How to open a Lockbox using the SentriKey app or bluetooth

+ How to release a Lockbox shackle using the app or FlexCode

+ How to open the Lockbox key compartment using the app or Flexcode

+ How to assign an Access Code

US based customer support has an average 22-second call answer time and 96% customer satisfaction.

LOCKBOX SUPPORT

1-513-618-5800

EMAIL

support@sentrilock.com

OFFICE

Sentrilock LLC
7701 Service Center Dr
West Chester, OH 45069

A One Day Code allows access to the key compartment of one of your lockboxes for a limited period of time, after which the code is no longer valid. This code is ideal for use by other agents, homeowners, and contractors who need access to a property but are not SentriLock members.

One Day Codes are generated by you (the lockbox owner) on the SentriKey® Real Estate app and assigned by you to a lockbox. When you create a One Day Code, it is active for the rest of that day only. Or, you can make the code active for a full day up to two weeks in advance.

1. In the app, tap the hamburger menu at the top left of the screen.
2. Tap My Lockboxes.
3. Tap Get One Day Code.
4. Tap the desired lockbox.
5. Select the date that the code will be active.
6. Tap One Day Code. Your Association may require you to assign a One Day Code to a user.
7. Enter your PIN and tap One Day Code, or use Touch ID / Face ID.
8. The One Day Code will be displayed along with steps to use it and share it. Tap Done.

SentriConnect® is a mobile app that enables someone to access the key compartment of your lockbox with their Android device, but without having the SentriKey® Real Estate app on their Android device. However, you, the listing agent, must grant permission for someone to use SentriConnect® to access your lockbox. If you’re inviting a user who is not a registered SentriConnect® user, they’ll receive an invitation to register.

The Android operating system must be version 6.0 or higher in order to install SentriConnect®. SentriConnect® accesses to a lockbox’s key compartment are displayed in the listing agent’s lockbox access log. This allows secure tracking of lockbox activity.

1. In the app, tap the hamburger menu at the top left of the screen.
2. Tap My Lockboxes.
3. Tap Grant SentriConnect Access.
4. Tap the lockbox to which you are granting access.
5. Enter the following information for the user: Email address | Start time | End time
6. Tap Grant Access. Then tap Done. A confirmation message will appear in your Message Center. This message can also be used to revoke access when needed.

Members with multiple accounts can now easily toggle between them. 

If you have multiple accounts within the SentriLock system, you are no longer required to sign out of one account to access another. Now, you have the ability to toggle between accounts in both the SentriKey® Real Estate website and app.

Simply go to your account and click on your profile. To add existing accounts, select Add Accounts and log into that account. Once you select the account you'd like to work from, the coordinating information will appear and you can toggle back and forth within your profile settings.

+ All assets for each account (lockboxes, listings, account information, message center notifications) will stay connected to each account as you toggle between them.

 + A success message will be displayed when a new account is successfully logged in.

+ The Agent Safety feature will not be impacted by this change.

Sentriconnect
Use for instant notifications, provides an ability to revoke access if you are unfamiliar with the third party, provides up to 14 days of access, Third party has to download the SentriConnect app, information about the individual for the account they created is logged in the access log

Flex Codes
Do not give instant notifications, no way to revoke a code the Lockbox knows to accept, provides up to 30 days access, only information you input it logged in the access about the individual, Easy to use

When allowing these types of accesses, remember to enter the agents information so you have an accurate showing history of the property for retention purposes.